Help Desk Engineer

in Careers | 0 comments

Troubleshoot information technology issues, including software, hardware, and networking. Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Responsibilities:

  • Answer incoming support request via phone and email
  • Monitor status of servers, network appliances, and nightly jobs
  • Troubleshoot network connectivity problems
  • Set up and support email clients/protocols
  • Address Virus/Malware infections
  • Utilize remote connectivity software for support
  • Assist clients with network sharing and permission issues
  • Research issues with workstations and servers
  • Respond to monitoring alerts for offline services
  • Other troubleshooting activities as needed

Minimum Qualifications:
Qualified candidates must have a Bachelor’s degree in a technology-related field or equivalent training and experience. The position requires strong problem solving and communication skills and knowledge of desktop computers, operating systems and applications. One year’s experience in a technology or service-related field is required.

Preferred Qualifications:
Ideal candidate has great troubleshooting and people skills with previous IT support or help desk experience. Must be able to troubleshoot problems effectively over the phone, and support a broad range of hardware and software. Must be self-motivated and able to learn new technologies. Must be experienced with current Windows operating systems. Mac and Unix are a plus.

About Us:
SystemArchitecture.NET offers an exciting and fast-paced environment, team-oriented
atmosphere, and a competitive benefits package. Interested applicants, should email a resume
with a cover letter outlining your experience and salary requirements:

hr@systemarchitecture.net
We are an Equal Opportunity Employer

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